[box]Due to overwhelming interest in our current 50 GB for 50 days promotion, we decided to create an FAQ to address some common questions and concerns. Check it out below, and feel free to let us know in the comments if there's anything we missed![/box]
Q: How do I get my 50 GB? I have the app but only see 5 GB in my account.
A: If you’re brand new to Box, you’ll need to download the latest version of the Box app from your iOS device (version 2.4.3 or later). Open the app once the download is complete, and sign up for a free Box account. After the sign up is complete, log into your account from the device. Your upgrade should be complete and you’ll see a confirmation message.
If you’re already a Box user or have an older version of the Box app on your iOS device, you’ll need to download the latest version of the Box app from your iOS device (version 2.4.3 or later). Sign into your account on the device and your upgrade should be complete. Note that this promotion is only for free Box Personal accounts; if you are a Business, Enterprise, or paid Personal customer you do not qualify for this promotion.
Q: Oh no! I got the Box app a few days ago and missed the promotion. Am I just out of luck?
A: No, of course not! All you need to do is download the latest version of our app (see directions above) and log into your account.
Q: So how long will I get the 50 GB? Does my account get downgraded to 5 GB after the 50 days ends?
A: Once you get your 50 GB account, you’ll never be downgraded. The limited part of this promotion is that you only have 50 days (through Dec. 2, 2011) in order to get the upgrade; once you have it, the space is yours forever.
Q: Should I deactivate my Box account and activate a new one to get the 50 GB?
A: No, you don’t need to deactivate and activate a new account. Just download the latest version of the Box app on your iOS device (directions above), and log into your account.
Q: What if I already deactivated my account?
A: If you have deactivated your account, it will need to be turned on again by our support team. Contact support at 1-877-729-4269.
Q: Does the 50 GB also come with Box Sync?
A: No, Box Sync is available on our Business and Enterprise accounts. If you’re interested in upgrading your account in order to get Box Sync, visit http://box.net/boxsync/.
Q: What if I already have a paid Box Personal account? Can I get the 50 GB?
A: If you already have a paid Box Personal account, you can choose to downgrade your account in order to get the 50 GB. Please note that you will lose some of the added features from the paid account, including a 1 GB upload limit, folder downloads, password-protected links, version history, etc. In order to downgrade to the free account, please contact support at 1-877-729-4269.
Q: If I already have a 50 GB account from another promotion, do I get 50 GB more of storage?
A: We’re excited you’ve already taken advantage of one of our other promotions, but unfortunately the 50 GB upgrade is one time only.
Q: What is the file upload limit?
A: Normally free Box Personal accounts have a 25 MB upload limit, but we’re bumping it up to 100 MB for this promotion in order to help you get the most out of your 50 GB of storage. With a 100 MB upload limit, you’ll be able to easily save pictures, presentations, audio files and documents to the cloud.
Q: I updated and got the 50 GB upgrade – does that mean I only have the extra space for my iPhone or iPad?
A: Now that you have a 50 GB Box account, you have access to that space from anywhere, on any device. It is not limited to iOS devices – access your 50 GB of content from anywhere you use Box.
Q: What about BlackBerry and Android users? Anything for us?
A: We’re actually running a similar 50 GB promotion for BlackBerry PlayBook, HP TouchPad, and Sony Tablet S (running Android) users. Just download the Box app on those platforms, sign in or register for a Box account, and get your 50 GB.
Not on any of those devices? Stay tuned for additional promotions we’ve got up our sleeves! :D