Helping and Delighting Our Customers

This incredible team keeps Box customers up and running, every minute of every day. Even those 24 hours when the bearded man with the sleigh and reindeer circles the globe. Like his, their mission is simple. Ensuring that customers aren't just happy with Box -- they're delighted. We think we're doing a pretty good job, which is why over 32 million people and 275,000 companies rely on us.

Join us and be part of an inspired team whose responsibilities include:

  • Devising strategic plans for how our customers can best use Box
  • Fielding customer suggestions, then turning them into product improvements
  • Making sure the answer is always "yes" when customers are asked "Is this the best service you've ever experienced?"
  • 24/7/365 product support

All that, plus some rather impressive benefits:

  • Free lunch and dinner
  • Subsidised gym membership
  • Competitive pay
  • Pension scheme
  • 25 days of holiday (plus your birthday off!)
  • Lots of snacks and drinks
  • Casual dress environment

What folks are saying

Working on the Box Customer Success team rocks. Here’s what Boxers have to say.

  • It's certainly a rush working at Box, no two days are the same! There's an amazing amount of positivity and enthusiasm and an unparalleled team spirit. I love working with Box customers - introducing new ways of working and showing users how easy it is to use Box, always gives me a buzz!

    Steve Brian, UK Customer Success Manager