The answers you need to power your business with Box
If you pay by credit card, receipts are automatically emailed to the "Bill To" address we have on file. If you use another method of payment, we'll email your invoice prior to the due date outlined in your contract.
Find more information about viewing your invoices here.
We accept a variety of payment methods, including credit card, ACH, wire, check and direct debit where available. Please use the payment method outlined in your contract.
Reach out to firstname.lastname@example.org and we'll evaluate your request. Keep in mind that you can only reduce the number of seats at the end of your term.
You can reactivate your account if:
- You've canceled online within the past 120 days (account status is either "canceled" or "pending deactivation")
- You are the Admin of your account
- You purchased a business account plan: Starter, Business, Business Plus, Business Plus Governance, Enterprise or Enterprise Governance
If you canceled or deactivated your Box account, please contact Box Product Support. Our team will reactivate your old account or release your email to be used for a new account.
Create a free Personal account using the email address associated with the invite. Then, log in to your Personal account — you should be able to access the file immediately.
If you have a free/Personal account or are a Box Admin, please contact Box Product Support.
If you're a managed user on a Business Plus account or above, please ask your primary Admin to temporarily exempt you from two-factor authentication.