The answers you need to power your business with Box
How do I get a copy of my invoice?
If you pay by credit card, receipts are automatically emailed to the "Bill To" address we have on file. If you use another method of payment, we'll email your invoice prior to the due date outlined in your contract.
Find more information about viewing your invoices here.
I was over-charged on a previous invoice. How can I resolve it?
Please ask your Box Admin to contact us at firstname.lastname@example.org
How do I cancel my account?
Follow the instructions to cancel in the billing section of the Admin Console. Please email email@example.com if you need additional help.
What forms of payment do you accept for Box accounts?
We accept a variety of payment methods, including credit card, ACH, wire, check and direct debit where available. Please use the payment method outlined in your contract.
How do I reduce seats?
Reach out to firstname.lastname@example.org and we'll evaluate your request. Keep in mind that you can only reduce the number of seats at the end of your term.
How do I change the "Bill To" contact on my account?
Ask your current Box Admin or "Bill To" contact to submit a request to email@example.com.
Can I change my current subscription?
You can upgrade or purchase additional seats or add-ons at any time, either through your Admin Console or by contacting Box Sales.
Why didn't I receive my password reset email or an activation email for my new account?
Follow the troubleshoot steps outlined here. However, if your Box account was created before your email could receive inbound mail, your email was likely placed on our email suppression list as a result of a hard bounce. If you suspect this is the case, please contact Box Product Support.
I need to reactivate my account.
You can reactivate your account if:
- You've canceled online within the past 120 days (account status is either "canceled" or "pending deactivation")
- You are the Admin of your account
- You purchased a business account plan: Starter, Business, Business Plus, Business Plus Governance, Enterprise or Enterprise Governance
For more information about reactivating, check out the Box Community. If you have a free account that was deactivated within the past 120 days, please contact contact Box Product Support.
I had an account a while back and now I can't be added to a new account as a collaborator. What do I do?
If you canceled or deactivated your Box account, please contact Box Product Support. Our team will reactivate your old account or release your email to be used for a new account.
I can't access a file that I know I've been added to. How do I access it?
Create a free Personal account using the email address associated with the invite. Then, log in to your Personal account — you should be able to access the file immediately.
How do I change the admin on my account?
Follow the instructions outlined here.
I entered the wrong email address and I already paid for my account, what do I do?
Contact firstname.lastname@example.org to correct your email address.
I have two-factor authentication, but I changed my phone number and now I'm locked out of my account. What do I do?
If you have a free/Personal account or are a Box Admin, please contact Box Product Support.
If you're a managed user on a Business Plus account or above, please ask your primary Admin to temporarily exempt you from two-factor authentication.