Box for state and local government
Modernize citizen services and engagement with AI
Unlock the value of government content in the AI-first era
State and local governments are under immense pressure to meet citizen needs while staying secure and compliant. Legacy tools aren’t just costly. They hold agencies back. With Intelligent Content Management, agencies can create digital citizen services, enhance citizen engagement, and streamline operations through automated workflows scaled for the future. With AI at the core, Intelligent Content Management provides a unified, secure platform that centralizes content, drives efficiency, enhances security and compliance, and creates a more connected, effective government. See why more than 10,000 government agencies trust Box as a public-sector AI platform, powering everything from field work to public works, libraries, social services, operations, public health and safety, and beyond.
Secure AI for case management
Speed up citizen services by leveraging AI to extract critical data and manage incident reports, permit applications, patient records, and other case files in a secure location. With AI-powered digital claim intake and processing from any device and custom-built portals, you can automate government document management and focus more on stakeholder needs.
Simplify interagency collaboration with AI
Within state and local government, information flows across different agencies and jurisdictions. Box for the public sector includes AI tools for state and local governments to create secure, intelligent, collaborative workspaces across local, state, and federal agency lines. With Box, centralize everything from citizen applications and identity documents to parcel maps, urban forest plans, LIDAR files, schematics, and other assets that fuel your jurisdiction’s processes.
Improve citizen experiences with intelligent portals
Your citizens expect a seamless digital experience. With secure, intelligent portals, you can optimize citizen requests and engagement by leveraging AI to ask questions and get immediate insights. Box also provides easy uploading, editing, and sharing capabilities for forms, tax documents, and other public requests. Drive fast, frictionless digital citizen services to better serve the public.
Tap into Intelligent Content Management for government
Case management
Reduce the burden on citizen service centers by digitizing claims. Accelerate claim intake, processing, and archiving with secure AI for case management.
Hybrid workplaces
Enable employees to get work done, whether in person or remote, while ensuring sensitive data remains secure and compliant.
Records management
Digitize and secure regulated content in accordance with compliance regulations and jurisdiction requirements.
Field operations
Improve accuracy with digital inspections. Get real-time access to content like maintenance manuals, case files, maps, and blueprints.
Citizen engagement
Optimize citizen requests and engagement with modern, digitized experiences. Deliver seamless online and mobile services.
Employee onboarding
Speed up employee onboarding with e-signatures, centralize your PII, and give employees controlled access to personal information.
Improve engagement with citizens and employees AI-enabled citizen and employee engagement
Public Safety
Modernize public safety and law enforcement workflows by speeding up evidence capture for police, attorneys, and department personnel. Move investigative analysis and discovery forward faster. And do it all while maintaining chain of custody and staying compliant.
Health and human services
Protect and improve citizen health and human services with faster Medicare claim and approval processes and digital coordination of patient case files across the extended care network. Plus, optimize child and family support services with mobile-enabled case files.
Public works
Power faster construction projects across transportation and port authorities by enabling transparent license and permit approval processes, subcontractor management and inspections, and blueprint file sharing and collaboration.
Finance and operations
Manage and automate processes from audits to annual planning with cross-agency collaboration, while ensuring effective enterprise security, compliance, and records management. Enhance the workforce experience with access to content from anywhere and on any device. Automate workflows like e-signatures and approvals.
Outdoors and recreation
Transform park operations or after-dark program planning with remote mobile access to documents in the field and seamless integrations across resource planning systems. With simple collaboration and document request capabilities, you streamline the exchange of information with the public.
City services
Transform citizen services by enabling a secure online portal for permit applications, zoning requests, tax and fee submissions, document requests, and job applications. Citizens participate in real-time case processing, and employees seamlessly send document requests, provide updates and collaborate on files with citizens.
Maintain end-to-end compliance
Intelligent Content Management modernizes your agency services and drives government cloud security, while maintaining industry compliance and adherence to standards like Box StateRAMP FedRAMP, ITAR, EAR, DoD SRG L4, ISO 27018, HIPAA, and IRS-1075.
Sign without switching apps
Government software for signatures should never slow down agency operations. Get secure e-signatures on everything from applications and official documents to HR forms, with Box Sign natively integrated into Intelligent Content Management.
Boost productivity in Salesforce
Box for Salesforce helps you streamline case work by embedding our user interface with your CRM solution. Share content quickly from anywhere, on any device, and with the right people — and lock sensitive data down with granular permissions. Configure and send documents for e-signature right from Salesforce, customize workflows, automate reviews and approvals, and set appropriate retention policies.
Enterprise Advanced
Intelligent content workflows and secure document management
- Unlimited intelligent, no-code apps with custom dashboards
- Connected forms for business processes
- Automated document generation*
- Customized AI agents for specific business needs
- AI-powered metadata extraction*
- Higher API allowances
- Large file uploads up to 500GB
- Compliant long-term data preservation
- All Enterprise Plus capabilities included
* Additional volume available for purchase.
Resources
Powering government agencies
Discover how Intelligent Content Management provides your agency one secure place to manage the entire content journey across file creation, sharing, co-editing, signature, classification, and retention.
Learn about the Box and Carahsoft partnership
Explore the partnership, including our contract with National Association of State Procurement Officials (NASPO).