Automate claims and underwriting
workflows with AI
Turn insurance data into actionable intelligence
Eliminate manual processing and siloed workflows. Box provides a unified, AI-first content layer that extracts, routes, and archives insurance documents directly within your existing core systems. Instantly extract and structure data from FNOLs, loss runs, medical bills, and broker submissions. Route, sign, and archive documents in one place, without switching between legacy systems. And plug directly into Guidewire and other industry-standard platforms to keep your data in flow.
Extract data from claims and underwriting documents
Turn information into a strategic asset. Box AI helps insurers extract policy numbers, claimant details, dates of loss, claim values, and other key information from FNOLs, loss runs, broker submissions, and supporting documents. That gives adjusters and underwriters structured data faster, without manual review of every file.
Accelerate claims from first notice of loss to resolution
Insurers spend 60 to 70% of claim cycle time on document intake and review. With Box, FNOLs arrive through Box Forms or existing intake channels, and Box AI extracts details from supporting documents. Files get automatically routed to the right adjuster, settlement letters are drafted, and signatures get collected.
Govern regulated insurance content with confidence
Classify sensitive content automatically, apply retention and legal holds across policy and claims files, and keep a full audit trail of every action. Box helps insurers meet regulatory requirements, including NAIC Model Laws, state department rules, GLBA, HIPAA, and the McCarran-Ferguson Act.
The content layer behind Guidewire and core systems
Bridge the gap between documents and data, automatically syncing Box-captured intelligence directly into ClaimCenter, PolicyCenter, and BillingCenter records. By eliminating the friction of manual uploads and custom builds, your team stays focused in their core systems while Box AI powers the background workflow.
Where Box fits into insurance workflows
Claims management
Close claims faster. Box AI reads documents, routes files automatically, and drafts read-to-sign settlement letters.
Underwriting and policy issuance
Speed up quote-to-issue and lift bind rates. Box AI reads loss runs and broker submissions, extracts risk data, and pre-fills your underwriting workbench.
Compliance and records management
Govern policy and claims content across its full lifecycle. Box classifies sensitive records, applies retention and legal holds, and keeps you audit-ready.
Policyholder and agent portals
Share documents and collect signatures across policyholders, agents, adjusters, repair shops, contractors, and other external parties, with a full audit trail.
Guidewire and other core systems
Centralize policy and claims documents in Box. Push structured data into ClaimCenter, PolicyCenter, BillingCenter, and other core systems.
Subrogation and litigation support
Give outside counsel and recovery teams secure access to claim files without a seat in your core system. Box AI surfaces the documents and details each case needs.